Terms of Service

These terms form a legal agreement between you and Sparkify Software Ltd for your use of SnapTax File. Please read them before creating an account or purchasing a subscription. By using the service, you confirm that you accept them.

SnapTax File is a product and trading name of Sparkify Software Ltd, a company registered in England and Wales under company number 16519988. Our registered office is 167–169 Great Portland Street, Fifth Floor, London, W1W 5PF. VAT number: GB 496 7780 18. ICO registration: ZB947507.

Contact support@snaptaxfile.com for service support and hello@snaptaxfile.com for general enquiries.

The service is designed for individuals aged 18 or over who carry on a sole-trader or self-employed business in the United Kingdom. It does not currently support partnerships, landlords or limited-company accounting. You must give accurate information, keep it up to date and use the service only for your own business or where you have lawful authority.

You are responsible for protecting your sign-in credentials and devices and for activity on your account. Tell us promptly if you suspect unauthorised access. We may require identity or security checks and may suspend access where reasonably necessary to protect you, other customers, HMRC or the service.

SnapTax File provides bookkeeping, digital-record, receipt, invoicing, mileage, tax estimate and Making Tax Digital preparation features. Features may be labelled beta, sandbox or test mode. Those features must not be treated as a live filing, payment or regulated production service.

We may improve or change features where this does not materially reduce the core service you purchased. We will give reasonable notice of a material adverse change where practicable.

You remain legally responsible for your records, the accuracy and completeness of information, filing on time and paying tax. Review every figure before authorising a submission. Estimates and categorisation suggestions are not tax, accounting or legal advice.

HMRC connectivity is currently being tested in its sandbox. A sandbox transaction does not satisfy a tax obligation. We will describe the service as “HMRC recognised” only after HMRC confirms the relevant production listing; we do not claim HMRC approval or accreditation.

You own your business records. You grant us permission to host, process, back up and transmit them only as needed to provide and secure the service and follow your instructions. Corrections must preserve the original record and an audit history where tax record-keeping rules require this. You should keep your own exports and source documents and verify that uploads are readable.

If you choose Open Banking, you authorise the relevant regulated provider to retrieve account information for SnapTax File. We never ask for your bank password. Connections can expire or be withdrawn. Bank feeds, HMRC, payment processing, mapping, authentication and email depend on third-party services and may occasionally be unavailable. Separate provider terms may also apply.

The price, billing period, trial (if any) and taxes are shown before checkout and form part of your order. Subscriptions renew automatically until cancelled. Stripe processes payments; we do not store full card details. You may cancel through the billing portal, with access normally continuing until the end of the paid period. Unless the checkout states otherwise, fees already paid are non-refundable except where the law requires a refund.

You can stop renewal at any time. Before closing your account, export records you need to retain. We may suspend or terminate the service for material breach, unlawful or fraudulent use, security risk or non-payment, normally after giving a reasonable opportunity to remedy the issue where appropriate. Tax records may remain securely retained after account closure where law or a legal hold requires it.

You must not use the service unlawfully; submit false or unauthorised information; harm, probe or bypass security; introduce malicious code; scrape or overload the service; infringe intellectual-property or privacy rights; impersonate another person; or permit access by anyone who is not authorised. Reasonable use of exports and integrations for your own records is permitted.

We and our licensors own the service, software, designs, documentation and SnapTax File branding. We give you a limited, non-exclusive, non-transferable right to use the service while your account is active. This does not transfer ownership of your records or of our technology.

We use reasonable skill and care in providing the service, but cannot promise that it will always be uninterrupted or error-free. You must check automated extraction, categories, calculations, deadlines and third-party data. Nothing in these terms removes warranties or remedies that cannot lawfully be excluded.

Nothing excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential loss, loss caused by inaccurate information you provide, or failure of a third-party service outside our reasonable control. Any financial cap must be applied consistently with applicable consumer and business law; your statutory rights remain unaffected.

Our Privacy Notice explains how we use personal data, and our Cookie Notice explains browser storage and cookies.

We may update these terms for legal, security, operational or service changes. We will give at least 14 days’ notice of a material change unless an urgent legal or security reason requires earlier action. The version and effective date shown here apply.

If part of these terms is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a reorganisation or sale provided your rights are not reduced. English law governs these terms and the courts of England and Wales have jurisdiction, subject to any mandatory rights you have to bring a claim elsewhere.